3 Misconceptions About Google’s Local Search

Wednesday, December 22nd, 2010

Countless articles have been written about Google’s recent overhaul of how it displays local search results; and I feel like I’ve read most of them. Along the way, I’ve come across a few of what I’d call misconceptions about Google’s changes and how they impact both the search results and how small/local businesses should adjust their approach to the new search results. Here they are:

1. This change diminishes/phases out organic SEO.

I’ve also seen Google’s new local SERPs described as a change that puts more emphasis on your Google Places address. Neither is accurate.

In the old way of local SEO, you essentially had these options:

• Do local SEO on your business web site, optimizing pages for good, local keywords. The hope was to rank in the organic results that might show up below the old 7-pack, 3-pack, etc.
• Claim and optimize your Google Places listing in order to get visibility inside the 7-pack, 3-pack, etc.
• Both of the above.
• Neither of the above.

I’m simplifying things there, but the point is that you could get visibility via local SEO and/or Google Places listings.

Now, your listing is inextricably tied to local SEO. The change doesn’t diminish one or the other; both are now required elements of any local search marketing effort. Without both an optimized web site and a solid business listing, your chances of great visibility in the new Google Places is low.

2. You can’t rank (or it’s harder to rank) for any city name outside the one where you’re located.

Ranking for cities other than where you have a physical location was always a challenge in the old local SERPs, and was essentially impossible in larger cities and/or competitive industries. A real estate agent in Concord, North Carolina, was just not going to get visibility for “charlotte real estate agent” or even “albemarle real estate agent.”

But, in smaller cities and/or less competitive industries, it was always possible to show up in the 7-pack or 3-pack of local results. That has not changed in the new Google Places. If you do enough searches outside the major cities, I’m certain you will see local businesses ranking for cities where they’re not actually located … just as they did before.

3. Local directories are dead.

The prevailing thought was that the new Google Places search results would pretty much kill internet yellow pages sites and other local directories. Not the case. I see Expedia, Yahoo Travel, and others showing up on a search for atlanta ga hotels. I see HealthGrades.com and SuperPages showing up on page one for nashville dermatologist. I see three directories at the top of page one for charlotte italian restaurants. Look at this screen shot for “child care nashville”:

Again, I have no doubt that you’ve also seen local directories doing just fine in the search results even after the big Google Places change. They’re also getting visibility in the links below some of the business listings, too, when there are reviews available.

Conclusion

• Organic SEO on your web site is more important today than ever for local search visibility.
• Getting visibility in cities where you don’t have an address is no more easy or difficult than it was before.
• You’re still competing against local directories.

If you have any questions about this please let me know and I’ll try to help you examine your local search needs.

Tags: google maps, google places, local search, local search engine optimization, local SEO, search engine marketing

Posted in Local SEM | 1 Comment »

Using Google Places to rank in local searches

Wednesday, November 10th, 2010

Google Places is by far the strongest free marketing tool out there for local businesses. Originally introduced in March 2004 as Google Local, it displays local business info at the top of Goggle’s organic search returns accompanied by a map. Most searches turn out 7 businesses, which means ranking in the top 7 of Goggle Places can be a huge lift to a local company.

Breaking into the top 7 of Goggle Places takes expert knowledge and time and staying there takes continued effort. It begins with claiming and optimizing your Google Places local business listing. Once done you can examine your ranking and then decide if you want to bring a local SEO expert in to make sure you are up in the top 7 returned results.

Check out the screen shot below to see the way Google Places displays its 7 results, and also the position of sponsored ads.

To begin the process visit Google and search for Google Places. Register for an account. Follow the bouncing ball until you can click on the button that says “Add a Business”. The first page of the submission form is mostly fill in the blank, but there are several important opportunities to optimize the listing.

Business Name

You must choose your business name wisely. While no one audits the listings to verify that the company name matches your incorporation documents, you must still be wary. If your company’s legal name is “Joe’s Computer Repair” you need to tweak it for the purposes of Google Places optimization. One easy way to do this is to add a keyword descriptor or your primary city. For example: “Joe’s Quick Computer Repair” or “Joe’s Computer Repair of Miami”.

Goggle Places Description

Carefully craft a 200 character description of your business focusing almost exclusively on your key products and services. Don’t waste space here for marketing speak such as “Proudly serving the Miami area since 1976”. Also, do not waste space here by including geographic references. The geography is almost entirely controlled by the city you list for your address. Inclusion of additional cities does virtually nothing when it comes to optimizing your Google Places listing.

For our hypothetical painting company, “Joe’s Computer Repair”, an optimized description would go something like:

Computer repair shop specializing in PC repair and speed enhancement for PCs. Services include hard drive repair and backup, data recovery, speed optimization and general computer repairs.

It is important to remember that the description is designed to reach a broader search audience – not win awards on Madison Avenue. Keep it simple and include your top keywords. 200 characters is not a lot of room, so make sure not to waste space.

Category

Google Places requires the use of at least one standard category. Begin by typing your top keywords and choose the most relevant category. Google Places provides the ability to include 5 categories. Use them. If your top keywords are not standard categories, then use one or two closely related standard categories and use the remaining three slots for specific keywords.

For our hypothetical company, the categories might look something like:

Computer (Standard)
Computer Repair (Top keyword search / Custom Category)
PC Repair (Top keyword search / Custom Category)
Data Recovery (Top keyword search / Custom Category)
PC Shop (Standard, but an extremely popular related search term)

Service Areas and Location Settings

The Service Areas and Location Settings options are designed to allow a business to establish a service area if the company does not have a storefront of some sort. If in doubt, complete the option accurately for your business.

Business hours and payment options are purely optional and serve little if any value to the optimization process. Potential customers certainly will find the information useful.

Google Places provides the ability to add up to 10 photos and 5 videos (from YouTube.com). Make sure you always use keywords to name your photos and take advantage of the “tag” functions provided by YouTube.com. The impact on Google Places traffic is limited, but any impact is good.

Additional Details

To optimize your listing, create a table of your key products and services using as many keywords as possible. Each detail consists of two fields with a maximum space of 200 characters each. Include as many additional details about your company, your products and your services as possible.

The new Google Places local business listing will not be active until verified. Usually, verification can be completed by triggering a phone call from Google’s computers to the phone number of record for the listing.

Sponsored Ads?

Once verified you will be included in Goggle Places. If you find you are not listing among the top 7 in Google Places you should think about bringing in a local SEO expert to fine tune and continuously monitor your Google Places status. That is likely a better option for you than paying Google for ad sponsorship and placement, as an actual SEO expert working for you not only will have you ranking in the top 7 but will otherwise optimize your information and site so that you rank effectively and keep customers on your listing.

Tags: google places, google tags, local search, local search engine optimization

Posted in Google Places | 1 Comment »